Refusionspolitik

 Return Refund Policy

Thank you for shopping at Swayys.com Due to the intimate nature of adult novelty products, we adhere to strict health and hygiene standards to ensure the safety of all our customers. Please read our policy carefully before purchasing.

1. Non-Returnable Items (Hygiene Policy)
For sanitary and health reasons, we cannot accept returns or exchanges on any products that have been opened, unsealed, or used.Eligible for Return:Only items that are 100% brand new, unopened, unused, and in their original, undamaged factory shrink-wrap/packaging within 14 days of delivery.
Return Shipping: For returns of unopened items due to personal preferences (change of mind), the customer is responsible for the return shipping costs.

2. Defective, Damaged, or Broken Items (Warranty)
We stand behind the quality of our products. If your item arrives damaged or experiences a manufacturing defect, we’ve got you covered:Reporting Period: You must report any defect or damage within 48 hours of receiving the package.
Proof Required:  Please contact our support team at [support@swayys.com] with your Order Number, a clear description of the issue, and a short video or photo showing the defect.
Our Solution:  Once the defect is verified, we will issue a  100% Free Replacement or a  Full Refund  at no extra cost to you. You do not need to ship the defective intimate item back to us.

3. Discreet Packaging Warranty 
If your item is damaged during transit due to shipping issues, or if you receive the wrong item, please contact us immediately. We will reship the correct item in our standard discreet packaging immediately.

4. Refund Processing

Once your approved return (for unopened items) is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

5. Refund Processing

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.